Refund policy

RETURN & REFUND POLICY

Last updated: 27 September 2026

At JUST GOD THINGS, every order is carefully checked and packed before dispatch. We want you to receive your order safely and as described on our website.

This Return & Refund Policy explains the circumstances in which returns, replacements, cancellations and refunds may be available for purchases made through:

https://justgodthings.shop

1. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during transit
Defective
Broken or materially damaged on arrival
Different from the product you ordered
Missing an item that was included with your order
Materially different from its description or agreed specifications

please contact us within 24 hours of delivery.

Email: justgodthings.shop@gmail.com
Phone / WhatsApp: +91 9443213785

Please provide:

Order number
Customer name
Description of the issue
Clear photographs of the product
Clear photographs of the packaging
Video of the unboxing, if available

An unboxing video is strongly recommended, particularly for products damaged during transit, because it helps us investigate the condition of the package and product when received.

However, the absence of an unboxing video will not by itself determine whether a legitimate claim is accepted.

2. 24-Hour Damage Reporting Period

For products damaged, defective or incorrectly supplied, customers should notify us within 24 hours from the recorded delivery date.

This 24-hour period helps us investigate delivery-related issues promptly with our courier or logistics partner.

This requirement does not exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable law.

3. Replacement or Refund

After reviewing a valid claim, we may provide an appropriate remedy, which may include:

Replacement of the product
Repair, where appropriate
Full or partial refund, where appropriate
Another remedy required under applicable law

Where a replacement is provided, it will normally be for the same product ordered.

If the same product is unavailable, we may discuss an appropriate alternative or refund with you.

4. Change-of-Mind Returns

JUST GOD THINGS does not offer a general 7-day or 14-day change-of-mind return policy unless specifically stated on the relevant product page or agreed by us.

Examples of change-of-mind requests include:

You no longer want the product
You ordered the wrong product
You changed your mind after placing the order
You do not like the product after receiving it
You selected the wrong product or variant

Such requests may be considered at our discretion where operationally possible.

This does not affect rights or remedies available to consumers under applicable law where a product is defective, damaged, incorrectly supplied, materially different from its description, or otherwise qualifies for a legal remedy.

5. Customized or Personalized Products

We may accept customized orders based on a customer’s specific requirements.

Once customization or production has started, cancellation or change-of-mind returns may not be possible.

However, if a customized product is:

Damaged
Defective
Incorrectly produced
Materially different from the customization agreed with the customer

please contact us within 24 hours of delivery.

We will review the issue and provide an appropriate remedy in accordance with this policy and applicable law.

6. Product Condition for Approved Returns

Where we approve a return, we may require the product to be returned:

In its original condition
With original packaging, where reasonably available
With accessories or components supplied with the product
Without intentional damage or modification

Products damaged through misuse, improper handling, unauthorized modification or intentional damage may not qualify for a return or refund, subject to applicable law.

7. Return Shipping

Damaged, defective or incorrect products

Where the issue is confirmed to be attributable to us or occurred during delivery, we will provide appropriate instructions regarding return shipping or replacement.

Change-of-mind returns

If we specifically agree to a change-of-mind return, the customer may be responsible for applicable return shipping costs unless otherwise agreed or required by law.

8. International Orders

JUST GOD THINGS currently offers global shipping. Our website states that international shipping availability and applicable charges are shown at checkout based on the customer’s location.

International orders may be subject to:

Customs duties
Import taxes
Local taxes
Customs clearance charges
Brokerage charges
Handling charges
Other charges imposed by the destination country

Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.

Customers are responsible for providing an accurate and complete delivery address and any information reasonably required for customs clearance.

9. Customs Refusal or Unclaimed International Shipments

If an international shipment is refused, abandoned or returned because of:

Non-payment of applicable customs/import charges
Incorrect or incomplete address provided by the customer
Failure to respond to customs or the courier
Refusal of delivery for reasons unrelated to a product defect

any refund, where applicable, may be adjusted for non-recoverable shipping, return shipping, customs or other charges actually incurred by JUST GOD THINGS, subject to applicable law.

10. Delivery Delays or Lost Shipments

We provide tracking information once an order is dispatched.

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will work with the relevant courier or logistics provider to investigate the shipment.

A delay does not automatically mean that a shipment has been lost.

If a shipment is confirmed as lost and a remedy is appropriate, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

11. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible:

Email: justgodthings.shop@gmail.com
Phone / WhatsApp: +91 9443213785

We will try to process eligible cancellation requests before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

For customized products, cancellation may not be possible once customization or production has started.

12. Refunds

Where a refund is approved, it will normally be processed through the original payment method used for the order, where technically possible.

For payments processed through Razorpay, the refund will be initiated through the applicable payment-processing system.

The time required for the refunded amount to appear in the customer’s account may depend on:

Payment method
Razorpay
Bank
Card issuer
Payment network
Other financial institutions

JUST GOD THINGS does not control the processing time of a customer’s bank or payment provider.

13. Partial Refunds

In certain circumstances, a partial refund may be offered where appropriate and agreed with the customer.

For example, this may apply where:

A minor issue does not materially affect the product’s intended use
The customer agrees to retain the product
A partial refund is an appropriate resolution

Any partial-refund arrangement will be communicated to the customer before processing.

14. Non-Returnable Situations

Subject to applicable law, returns or refunds may not be available for:

Change-of-mind requests where no return right applies
Products damaged through misuse or improper handling after delivery
Products intentionally modified or altered
Customized products where the customer changes their mind after production has started
Minor variations in colour caused by different screens or device settings
Normal artistic or manufacturing variations that do not materially affect the product, where applicable

Nothing in this section limits any consumer right or remedy that cannot legally be excluded.

15. How to Request a Return or Refund

Email:
justgodthings.shop@gmail.com

Phone / WhatsApp:
+91 9443213785

Please include:

Order Number:
Customer Name:
Issue:
Photos/Videos:
Preferred Resolution: Replacement / Refund

We will review the request and provide the appropriate next steps.

16. Refunds Required by Applicable Law

Nothing in this policy is intended to remove, restrict or override any consumer rights or remedies available under applicable law.

Where applicable law requires a return, replacement, refund, cancellation or other remedy, JUST GOD THINGS will comply with the applicable requirement.

The Consumer Protection (E-Commerce) Rules, 2020 require covered e-commerce entities to provide clear and accurate information regarding returns, refunds, exchanges, warranties, delivery and return-shipping costs. They also address situations involving defective goods or goods that do not match advertised or agreed characteristics.

17. Fraudulent or Abusive Claims

We may investigate return and refund requests and may request reasonable information or evidence relating to the reported issue.

Where we identify fraudulent, abusive or deliberately misleading refund activity, we may take appropriate action subject to applicable law.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to: