Shipping policy

SHIPPING POLICY

Last updated: 27 September 2026

At JUST GOD THINGS, we carefully pack every order and work with shipping and courier partners to deliver your products safely.

We currently offer shipping within India and internationally.


1. Order Processing

Orders are generally processed within 2–5 business days after successful payment and order confirmation.

Customized or personalized products may require additional processing time depending on the customization requested.

If additional time is required, we will communicate the expected processing time where reasonably possible.


2. Shipping Time

After your order has been dispatched, the delivery time depends on your location and the shipping service used.

India

Estimated delivery:

3–7 business days after dispatch

International

Estimated delivery:

7–15 business days after dispatch

International delivery times may vary depending on:

  • Destination country
  • Courier service
  • Customs clearance
  • Local delivery services
  • Weather
  • Public holidays
  • Other circumstances beyond our reasonable control

The above are estimated delivery periods and not guaranteed delivery dates.


3. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery location
  • Order weight
  • Package dimensions
  • Shipping service
  • Destination country

Applicable shipping charges will be displayed at checkout before you complete your purchase.


4. International Shipping

We ship to selected international destinations.

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Local taxes
  • Customs clearance charges
  • Brokerage fees
  • Handling charges
  • Other charges imposed by the destination country

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

JUST GOD THINGS does not control the customs rules, taxes or charges imposed by the destination country.

Customers are responsible for ensuring that the ordered products can be legally imported into their destination country.


5. Tracking

Once your order has been dispatched, tracking information will be provided where available.

You can use the tracking information to follow your shipment through the relevant courier or logistics provider.

Tracking information may take some time to become active after dispatch.


6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

  • Name
  • House/Flat number
  • Street
  • Area
  • City
  • State
  • Postal/PIN code
  • Country
  • Mobile number

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.


7. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational policies.

Please ensure that someone is available to receive the package when required.

If the package cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address or does not respond to the courier, the shipment may be returned to the sender.


8. Delayed Shipments

Delivery estimates can sometimes be affected by circumstances outside our control, including:

  • Courier delays
  • Customs clearance
  • Weather conditions
  • Natural events
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Incorrect customer information
  • Other unforeseen circumstances

If your shipment is delayed beyond the expected delivery period, please contact us with your order number.

We will assist you in checking the shipment status with the relevant courier or logistics provider.


9. Lost Shipments

If your order appears to be lost during transit, please contact us.

We will coordinate with the relevant courier or logistics provider to investigate the shipment.

If the shipment is confirmed as lost, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.


10. Damaged Packages

If your package appears to be visibly damaged when delivered, please:

  1. Take photographs of the package before opening it.
  2. Record an unboxing video where possible.
  3. Check the product immediately.
  4. Contact us within 24 hours of delivery if the product is damaged or defective.

Email: justgodthings.shop@gmail.com
WhatsApp / Phone: +91 9443213785

Please include your order number and clear photographs/videos.


11. Customs Delays and Refusal

For international orders, customs authorities in the destination country may inspect or hold shipments.

JUST GOD THINGS cannot control the time taken by customs authorities.

If a shipment is refused or returned because the customer:

  • Refuses to pay applicable customs/import charges
  • Does not provide required information
  • Provides an incorrect address
  • Does not respond to customs or courier requests
  • Refuses delivery for reasons unrelated to a product issue

any applicable refund may be subject to the terms of our Return & Refund Policy and applicable law.


12. Shipping to Remote Locations

Delivery to remote, rural or difficult-to-service locations may take longer than standard delivery estimates.

Additional charges may apply where imposed by the shipping provider.

Any applicable additional shipping charge will be communicated where reasonably possible.


13. Multiple Products in One Order

If an order contains multiple products, we may dispatch them together or separately depending on:

  • Product availability
  • Processing requirements
  • Packaging
  • Shipping logistics

If items are shipped separately, you may receive separate tracking information.


14. Contact Us

For shipping-related questions, contact:

JUST GOD THINGS
Proprietor: Pradeep Maheshkumar

Email: justgodthings.shop@gmail.com
Phone / WhatsApp: +91 9443213785

Customer Support:
Monday – Saturday
10:00 AM – 7:00 PM IST